To request a return please fill in the form below with details of products to be returned or download the form hereand send to info@sonasbathrooms.com
Please note Terms and Conditions below
ALL NO LONGER REQUIRED GOODS RETURNED TO SONAS BY OUR COURIERS WILL BE SUBJECT TO A RETURN CHARGE
Goods That Can Be Returned
Goods That Cannot Be Returned
Active products from Current SONAS Bathrooms Collection Brochure
Active products from Current Special Offer Brochure
Purchased Within 90 Days
Special Order or Discontinued Items
Quantities Purchased for Stock
Reduced Price items in support of displays or inconjunction with special offers.
Terms and Conditions
1. Only goods purchased within 90 day period may be returned (excludes items that have been discontinued within this period).
2. Active products only
3. Goods must be inspected by our sales rep, be in original packaging and of resalable quality. Returns requested and returned within 48 hours of delivery do not require inspection.
*Please note credit is subject to full inspection on return to SONAS warehouse
4. You are required to return these goods using your own transport. Please do not give to SONAS Bathroomscouriers without prior authorisation. i.e. Collection Note
5. Goods returned by SONAS Bathrooms couriers will be subject to return charge – see below
6. Any orders cancelled after dispatch and refused on delivery will be subject to return charge – see below
7. Duplicated orders given to us twice will be subject to the above return policy.
8. It is the customer’s responsibility to cancel any orders held on back order as subsequent cancellation after delivery will be subject to above return policy
9. Goods returned which are not fit for resale will be quarantined for 7 days. We will notify you of this and allow 7 days should you wish to reclaim the goods. After 7 days the goods will be discarded. No credit will be issued
Return Charge
For Goods Being Returned Using SONAS Couriers the Following Charges will Apply
Please contact your SONAS Rep or fill out the below to arrange
Small Item Return Charge
= €20 / £18 per item
Large Item Return Charge
= €50 / £45 per item or pallet
Includes Single Items: Toilets, Basins Accessories, Shower Tray, Taps Showers, Mirrors
Includes : full pallets shower doors, baths and furniture
Process
To request a return please fill in the form below with details of products to be returned or download the form here and send to info@sonasbathrooms.com
Your SONAS representative will inspect the goods and approve the return
You will be issued with a Returns Authorization Number (RAN) by our sales office which should be attached to your return
Please do not bring goods back without this Returns Authorization Number as no goods will be accepted at our warehouse without one
Please advise your driver/courier that returns will be inspected on return and may result in waiting time to process.
For Goods being returned by SONAS Couriers, you will be issued with a SONAS Collection Note and Credited Less the Return Charge
ReturnsReturns Policy
NO LONGER REQUIRED
To request a return please fill in the form below with details of products to be returned or download the form hereand send to info@sonasbathrooms.com
Please note Terms and Conditions below
ALL NO LONGER REQUIRED GOODS RETURNED TO SONAS BY OUR COURIERS WILL BE SUBJECT TO A RETURN CHARGE
Goods That Can Be Returned
Goods That Cannot Be Returned
Active products from Current SONAS Bathrooms Collection Brochure
Active products from Current Special Offer Brochure
Purchased Within 90 Days
Special Order or Discontinued Items
Quantities Purchased for Stock
Reduced Price items in support of displays or inconjunction with special offers.
Terms and Conditions
1. Only goods purchased within 90 day period may be returned (excludes items that have been discontinued within this period).
2. Active products only
3. Goods must be inspected by our sales rep, be in original packaging and of resalable quality. Returns requested and returned within 48 hours of delivery do not require inspection.
*Please note credit is subject to full inspection on return to SONAS warehouse
4. You are required to return these goods using your own transport. Please do not give to SONAS Bathroomscouriers without prior authorisation. i.e. Collection Note
5. Goods returned by SONAS Bathrooms couriers will be subject to return charge – see below
6. Any orders cancelled after dispatch and refused on delivery will be subject to return charge – see below
7. Duplicated orders given to us twice will be subject to the above return policy.
8. It is the customer’s responsibility to cancel any orders held on back order as subsequent cancellation after delivery will be subject to above return policy
9. Goods returned which are not fit for resale will be quarantined for 7 days. We will notify you of this and allow 7 days should you wish to reclaim the goods. After 7 days the goods will be discarded. No credit will be issued
Return Charge
For Goods Being Returned Using SONAS Couriers the Following Charges will Apply
Please contact your SONAS Rep or fill out the below to arrange
Small Item Return Charge
= €20 / £18 per item
Large Item Return Charge
= €50 / £45 per item or pallet
Includes Single Items: Toilets, Basins Accessories, Shower Tray, Taps Showers, Mirrors
Includes : full pallets shower doors, baths and furniture
Process
To request a return please fill in the form below with details of products to be returned or download the form here and send to info@sonasbathrooms.com
Your SONAS representative will inspect the goods and approve the return
You will be issued with a Returns Authorization Number (RAN) by our sales office which should be attached to your return
Please do not bring goods back without this Returns Authorization Number as no goods will be accepted at our warehouse without one
Please advise your driver/courier that returns will be inspected on return and may result in waiting time to process.
For Goods being returned by SONAS Couriers, you will be issued with a SONAS Collection Note and Credited Less the Return Charge
