To request a return, please fill in the form below with details of products to be returned. Please note the Terms and Conditions below.
For anyone who has purchased products from one of our Retail Partners, please contact the store you originally purchased from.
All "no longer required" goods returned to SONAS by our couriers will be subject to a return charge of €50 (ROI) / £45 (NI) per item or pallet. Any items that have been agreed to be returned and are in a resaleable condition will be credited to the full amount paid. An additional transport charge will be processed to cover the cost of the transport back to SONAS. Transport charges will no longer be deducted from credits issued for returned stock. No credit can be issued without a PO number to cover the cost of transport back to SONAS.
Goods That Can Be Returned
Active products from current SONAS Bathrooms collection brochure
Active products from current special offer brochure
Purchased within 90 days
Goods That Cannot Be Returned
Special order or discontinued items
Quantities purchased for stock
Reduced price items in support of displays or in conjunction with special offers
Terms and Conditions
Only goods purchased within 90 day period may be returned (excludes items that have been discontinued within this period).
Active products only.
Goods must be inspected by our sales rep (by photo), be in original packaging with no markings or signs of wear and tear, unopened, and of resalable quality. Returns requested and returned within 48 hours of delivery do not require inspection. *Please note credit is subject to full inspection on return to the SONAS warehouse.
You are required to return these goods using your own transport. Please do not give them to SONAS Bathrooms' couriers without prior authorization, i.e., Collection Note.
Goods returned by SONAS Bathrooms couriers will be subject to a return charge – see below.
Any orders canceled after dispatch and refused on delivery will be subject to a return charge – see below.
Duplicated orders (given to us twice) will be subject to the above return policy.
It is the customer’s responsibility to cancel any orders held on backorder as subsequent cancellation after delivery will be subject to the above return policy.
Goods returned that are not fit for resale will be quarantined for 7 days. We will notify you of this and allow 7 days should you wish to reclaim the goods. After 7 days, the goods will be discarded. No credit will be issued.
Return Process
To request a return, please fill in the form below with details of products to be returned.
Please include a photograph of the goods to be returned for approval.
Your SONAS sales representative will inspect the goods (by photo) and recommend whether the return is approved.
You will be issued a Returns Authorization Number (RAN) by our sales office, which should be attached to your return.
Please do not bring goods back without this Returns Authorization Number, as no goods will be accepted at our warehouse without one.
Please return goods on a pallet to minimize handling by our staff.
For Goods being returned by SONAS Couriers, you will be issued a SONAS Collection Note.
Please advise your driver/courier that returns will be inspected on return and may result in waiting time to process.
A credit note will be issued pending verification of the return by the Customer Experience Manager.
Credits for Missing or Damaged Stock
Any product that has been verified as not being delivered, or any product that has been verified as arriving damaged, will be credited for the full amount, pending approval by the Customer Experience Manager. All replacement orders will be processed to the full product value, pending approval by the Customer Experience Manager. This approval process will be in line with the SONAS terms and conditions.
Returns
SONAS Bathrooms Trade Returns Policy
To request a return, please fill in the form below with details of products to be returned. Please note the Terms and Conditions below.
For anyone who has purchased products from one of our Retail Partners, please contact the store you originally purchased from.
All "no longer required" goods returned to SONAS by our couriers will be subject to a return charge of €50 (ROI) / £45 (NI) per item or pallet. Any items that have been agreed to be returned and are in a resaleable condition will be credited to the full amount paid. An additional transport charge will be processed to cover the cost of the transport back to SONAS. Transport charges will no longer be deducted from credits issued for returned stock. No credit can be issued without a PO number to cover the cost of transport back to SONAS.
Goods That Can Be Returned
Active products from current SONAS Bathrooms collection brochure
Active products from current special offer brochure
Purchased within 90 days
Goods That Cannot Be Returned
Special order or discontinued items
Quantities purchased for stock
Reduced price items in support of displays or in conjunction with special offers
Terms and Conditions
Only goods purchased within 90 day period may be returned (excludes items that have been discontinued within this period).
Active products only.
Goods must be inspected by our sales rep (by photo), be in original packaging with no markings or signs of wear and tear, unopened, and of resalable quality. Returns requested and returned within 48 hours of delivery do not require inspection. *Please note credit is subject to full inspection on return to the SONAS warehouse.
You are required to return these goods using your own transport. Please do not give them to SONAS Bathrooms' couriers without prior authorization, i.e., Collection Note.
Goods returned by SONAS Bathrooms couriers will be subject to a return charge – see below.
Any orders canceled after dispatch and refused on delivery will be subject to a return charge – see below.
Duplicated orders (given to us twice) will be subject to the above return policy.
It is the customer’s responsibility to cancel any orders held on backorder as subsequent cancellation after delivery will be subject to the above return policy.
Goods returned that are not fit for resale will be quarantined for 7 days. We will notify you of this and allow 7 days should you wish to reclaim the goods. After 7 days, the goods will be discarded. No credit will be issued.
Return Process
To request a return, please fill in the form below with details of products to be returned.
Please include a photograph of the goods to be returned for approval.
Your SONAS sales representative will inspect the goods (by photo) and recommend whether the return is approved.
You will be issued a Returns Authorization Number (RAN) by our sales office, which should be attached to your return.
Please do not bring goods back without this Returns Authorization Number, as no goods will be accepted at our warehouse without one.
Please return goods on a pallet to minimize handling by our staff.
For Goods being returned by SONAS Couriers, you will be issued a SONAS Collection Note.
Please advise your driver/courier that returns will be inspected on return and may result in waiting time to process.
A credit note will be issued pending verification of the return by the Customer Experience Manager.
Credits for Missing or Damaged Stock
Any product that has been verified as not being delivered, or any product that has been verified as arriving damaged, will be credited for the full amount, pending approval by the Customer Experience Manager. All replacement orders will be processed to the full product value, pending approval by the Customer Experience Manager. This approval process will be in line with the SONAS terms and conditions.
