Returns Policy

NO LONGER REQUIRED

To request a return please fill in the form below with details of products to be returned or download the form here and send to [email protected]

Please note Terms and Conditions below

ALL NO LONGER REQUIRED GOODS RETURNED TO SONAS BY OUR COURIERS WILL BE SUBJECT TO A RETURN CHARGE

Goods That Can Be Returned Goods That Cannot Be Returned
  • Active products from Current SONAS Bathrooms Collection Brochure
  • Active products from Current Special
    Offer Brochure
  • Purchased Within 90 Days
  • Special Order or Discontinued Items
  • Quantities Purchased for Stock
  • Reduced Price items in support of displays or  inconjunction with special offers. 

Terms and Conditions

1. Only goods purchased within 90 day period may be returned (excludes items that have been discontinued within this period).

2. Active products only 

3. Goods must be inspected by our sales rep, be in original packaging and of resalable quality.  Returns requested and returned within 48 hours of delivery do not require inspection.

*Please note credit is subject to full inspection on return to SONAS warehouse

4. You are required to return these goods using your own transport. Please do not give to SONAS Bathrooms couriers without prior authorisation. i.e. Collection Note

5. Goods returned by SONAS Bathrooms couriers will be subject to return charge – see below

6. Any orders cancelled after dispatch and refused on delivery will be subject to return charge – see below

7. Duplicated orders given to us twice will be subject to the above return policy.

8. It is the customer’s responsibility to cancel any orders held on back order as subsequent cancellation after delivery will be subject to above return policy

9. Goods returned which are not fit for resale will be quarantined for 7 days. We will notify you of this and allow 7 days should you wish to reclaim the goods. After 7 days the goods will be discarded.  No credit will be issued

Return Charge

For Goods Being Returned Using SONAS Couriers the Following Charges will Apply

Please contact your SONAS Rep or fill out the below to arrange

Small Item Return Charge

= €20 / £18 per item

Large Item Return Charge 

=  €50 / £45 per item or pallet

Includes Single Items:
Toilets, Basins
Accessories,
Shower Tray, Taps
Showers, Mirrors
Includes : 
full pallets 
shower doors,
baths and furniture

Process

 

To request a return please fill in the form below with details of products to be returned or download the form here and send to [email protected]

Your SONAS representative will inspect the goods and approve the return

You will be issued with a Returns Authorization Number (RAN) by our sales office which should be attached to your return

Please do not bring goods back without this Returns Authorization Number as no goods will be accepted at our warehouse without one

Please advise your driver/courier that returns will be inspected on return and may result in waiting time to process.

For Goods being returned by SONAS Couriers, you will be issued with a SONAS Collection Note and Credited Less the Return Charge