Trade Returns Policy

SONAS Bathrooms Trade Returns Policy

To request a return please fill in the form below with details of products to be returned. Please note Terms and Conditions below.


Any items that have been agreed to be returned and are in a resaleable condition, will be credited to the full amount paid. An additional transport charge will be processed to cover the cost of the transport back to SONAS. Transport charges will no longer be deducted from credits issued for returned stock. No credit can be issued without a PO number to cover the cost of transport back to SONAS.

Goods that can be Returned

Active products from Current SONAS Bathrooms Collection Brochure

Active products from Current Special Offer Brochure

Purchased Within 90 Days

Goods that cannot be Returned

Special Order or Discontinued Items

Quantities Purchased for Stock

Reduced Price items in support of displays or inconjunction with special offers.

Terms and Conditions

  1. Only goods purchased within 90 day period may be returned (excludes items that have been discontinued within this period).
  2. Active products only 
  3. Goods must be inspected by our sales rep (by photo), be in original packaging with no markings or signs of wear and tear, unopened and of resalable quality. Returns requested and returned within 48 hours of delivery do not require inspection. *Please note credit is subject to full inspection on return to SONAS warehouse.
  4. You are required to return these goods using your own transport. Please do not give to SONAS Bathrooms couriers without prior authorisation. i.e. Collection Note
  5. Goods returned by SONAS Bathrooms couriers will be subject to return charge – see below.
  6. Any orders cancelled after dispatch and refused on delivery will be subject to return charge – see below.
  7. Duplicated orders (given to us twice) will be subject to the above return policy.
  8. It is the customer’s responsibility to cancel any orders held on back order as subsequent cancellation after delivery will be subject to above return policy.
  9. Goods returned which are not fit for resale will be quarantined for 7 days. We will notify you of this and allow 7 days should you wish to reclaim the goods. After 7 days the goods will be discarded.  No credit will be issued.

Return Process

  • To request a return please fill in the form below with details of products to be returned. 
  • Please include a photograph of the goods to be returned for approval
  • Your SONAS sales representative will inspect the goods (by photo) and recommend whether the return is approved
  • You will be issued with a Returns Authorization Number (RAN) by our sales office which should be attached to your return
  • Please do not bring goods back without this Returns Authorization Number as no goods will be accepted at our warehouse without one
  • Please return goods on a pallet to minimise handling by our staff
  • For Goods being returned by SONAS Couriers, you will be issued with a SONAS Collection Note
  • Please advise your driver/courier that returns will be inspected on return and may result in waiting time to process
  • A credit note will be issued pending verification of the return by the Customer Experience Manager

Credits for missing or damaged stock

Any product that has been verified as not being delivered, or any product that has been verified as arriving damaged, will be credited for the full amount, pending approval by the Customer Experience Manager. All replacement orders will be processed to the full product value, pending approval by the Customer Experience Manager. This approval process will be in line with the SONAS terms and conditions.