SONAS Bathrooms Trade Returns Policy

SONAS Retail Partners can return "no longer required" products to SONAS Bathrooms, strictly by prior agreement. To request a return please fill in the form below with details of products to be returned. Please note Terms and Conditions below.

For anyone who has purchased products from one of our Retail Partners, please contact the store you originally purchased from.

All "no longer required" goods returned to SONAS by our couriers will be credited to 75% of the original value of the goods i.e. 25% restocking charge. An additional transport charge of £75 will be processed to cover the cost of the transport, customs, and administration for the goods going back to SONAS HQ in Dublin.

In cases where the value of a return is less than £75 after the restocking charge is calculated, a PO number will be requested to cover the transport charge back to Dublin. In these cases, no credit will be issued to cover the cost of transport back to SONAS.

Terms and Conditions

1. Only goods purchased within 30 day period may be returned (excludes items that have been discontinued within this period).
2. Only Active Products for the current SONAS collection may be returned.
3. Exclusions include Special Order Items, discontinued items, reduced price items in support of displays, or in conjunction with special offers, damaged or non-resalable items (including damaged packaging).
4. Goods must be inspected by the SONAS Customer Experience team, (if by photo, images required covering all angles of the item), be in original packaging with no markings or signs of wear and tear, unopened, and of resalable quality. Please note credit is subject to full inspection on return to SONAS warehouse.
   
5. Please do not give items to SONAS Bathrooms couriers without prior authorisation. i.e. Collection Notes
6. Any orders cancelled after dispatch and refused on delivery will be subject to return charge of £75.
7. Duplicated orders (same order given to us twice by mistake) will be subject to a £75 returns transport charge.
8. It is the customer’s responsibility to cancel any orders held on back order as subsequent cancellation after delivery will be subject to a retunrs transport charge. The cancellation of the order must be written confirmation and emailed to [email protected]
9. Goods returned which are not fit for resale will be quarantined for 7 days. We will notify you of this and allow 7 days should you wish the goods to be redelivered. A redelivery charge of £75 will apply. After 7 days the goods will be discarded.  No credit will be issued.